Frequently Asked Questions
Finding balance in your wardrobe and your shopping experience.
What is the Equilibrium philosophy on garment quality?
We prioritize 'Slow Fashion' by using premium, sustainable fabrics and reinforced stitching to ensure every piece offers a perfect balance of durability and contemporary style.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day window for returns and exchanges. Items must be in their original, unworn condition with all tags attached to be eligible for a full refund.
How do I find my perfect fit?
Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, balanced silhouette.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout.